Operator FAQ

Configure the organization slug and timezone, publish at least one priced activity, create future availability, connect Stripe for paid bookings, attach required waivers or equipment rules, and complete a controlled customer-flow test.

Yes. Free supports setup, testing, and the first 10 bookings per month with a 5% booking fee. Staff tools begin on Starter; deeper operational tools begin on Growth.

Plan gates, staff role, granular permissions, organization status, and current organization can all affect navigation. Confirm the active organization first, then ask an owner or admin to review plan and permissions.

Yes. Organizations are separate workspaces. Use the organization switcher and verify the active business before changing activities, settings, staff, or bookings.

Check that it is published, has a valid price, has future availability, fits the cutoff and advance-booking rules, has remaining capacity, and belongs to the organization in the public URL.

No. Cancellation updates the reservation and capacity. Use Issue Refund for an eligible Stripe refund or Offline Refund only after money was returned outside ReservKit.

Eligible active bookings can be rescheduled in Guest Hub when another slot can hold the existing guest count. Capacity is checked again when the change is submitted.

Guest Hub requires the booking reference and matching booking email. A guest who forgot the reference can request booking links by email without ReservKit revealing whether an address exists.

Create an operator-side booking from Bookings, choose the customer, activity, time, and guest count, then record or collect payment according to the available booking actions.

ReservKit creates the connected-account Stripe Checkout flow. Stripe controls processing, connected-account money movement, payout timing, disputes, and processing fees. ReservKit collects the plan-based booking fee where applicable.

The ReservKit booking fee uses the eligible booking subtotal after coupon discounts. Tips, taxes, operator service fees, and refundable damage deposits are not marked up.

No. Stripe processing fees are separate from the ReservKit subscription and booking fee.

The selected Starter, Growth, or Pro monthly subscription begins billing through Stripe unless it is cancelled before the trial ends.

Not by itself. The status records the operator outcome. Confirm any required refund or release action in Stripe and reconcile Booking Detail.

No. ReservKit stores and presents the template and signer fields you configure. Your business, counsel, and insurer remain responsible for the waiver text and compliance requirements.

No. Equipment requirements and named units are internal readiness and blocking tools. The customer books the activity, not a named physical unit.

Check Settings -> Notifications for the message switch and delivery log, then Settings -> Integrations for provider readiness. Confirm the required business contact fields before using a test send.

Not currently. Operators can control supported notification settings and provider setup, but a full email and SMS template editor is not yet available.

Use the page Retry action once, confirm the internet connection and active organization, then record the page, time, action, and visible error before contacting support. Avoid repeating payment or broadcast actions while the result is uncertain.

Send the organization name, page URL, booking reference when relevant, approximate time, steps taken, visible error text, and whether the action involved live money or customer messaging. Never send passwords, full card numbers, provider secret keys, or verification codes.

Include the booking reference and Stripe payment or refund identifier, describe the expected and displayed states, and stop retrying until support confirms whether Stripe completed the action.

Use Request account deactivation on Billing. ReservKit support reviews active bookings and required records before disabling the workspace and public booking page.