Payments

Go to Billing and click "Connect Stripe." You'll be redirected to Stripe's onboarding flow where you can create a new Stripe account or connect an existing one.

ReservKit uses Stripe Connect Standard. This means each business owner has their own connected Stripe account. ReservKit creates the connected-account checkout flow and collects the plan-based booking fee automatically where applicable, while Stripe controls payout timing, processing fees, and the connected account's money movement.

Once connected, your Stripe dashboard will show a "Connected account" from ReservKit. You can disconnect and reconnect Stripe from Billing. Existing bookings and their associated charges are not affected.

Important: Stripe requires your business to be based in a supported country. Payout timing follows the schedule and risk settings on your connected Stripe account. Stripe's published processing fees are separate from the ReservKit booking fee and are deducted by Stripe directly.

Set a base price per guest on each activity's Pricing tab. You can also configure a refundable damage deposit that is collected alongside the booking payment as a separate Stripe Checkout line item. Booking Detail lets operators mark deposit outcomes as released or charged for reconciliation; released deposits still need the actual money movement handled in Stripe.

The booking fee is calculated on the booking subtotal collected at checkout, after coupon discounts and before customer tips, taxes, operator service fees, or refundable damage deposits.

Tip: customers can also tip your business at checkout. Tips are routed through the connected Stripe account and are not subject to the booking fee.

Full and partial refunds are started from Booking Detail. Open the booking, click "Refund," and enter the amount to refund. ReservKit sends the refund request to Stripe and updates the booking record. Use the cancellation flow when the booking also needs to be cancelled so customer messages and reserved capacity stay aligned.

Partial refunds can return less than the original charge when your policy calls for keeping part of a payment or deposit. The dashboard limits the amount so it cannot exceed the booking total.

Booking-fee refund handling depends on the Stripe payment path for that charge. Stripe's own processing fee is generally not returned by Stripe. If a refund succeeds in Stripe but ReservKit cannot update the booking record, the dashboard will tell you to reconcile the booking manually.

Create discount coupon codes from Promo Codes. Coupons can be a fixed dollar amount or percentage off. You can set a maximum number of uses, an expiration date, or restrict the coupon to specific activities.

Customers enter the coupon code on the checkout page. The discount applies to the eligible booking subtotal before the ReservKit booking fee calculation; tips, taxes, operator service fees, and refundable damage deposits are not marked up. Coupon redemptions are tracked in the Coupons dashboard so you can see usage at a glance.