Waivers
Collect digital liability waivers from every guest — signed on their phone after booking, no paper or clipboards required.
Creating waiver templates
Go to Settings → Waivers and click "New template." Give the template a name (e.g., "Standard Water Sports Liability Waiver") and paste or type the full waiver text. You can use your existing waiver language or have an attorney draft one specific to your activities.
Once a template is saved, you can attach it to one or more activities from the activity's Waivers tab. A single booking can require multiple waivers if you have different liability requirements per activity type.
Templates support rich text formatting — bold text, numbered lists, and section headers — so your waiver language displays clearly to guests on any device.
Configuring required signer fields
Each waiver template lets you toggle which fields each signer must complete. You can require any combination of:
- Full name
- Phone number
- Date of birth
- Mailing address
- Emergency contact name and phone
- Signature (drawn or typed)
- Initials (for inline acknowledgment checkpoints)
Configure the fields to match your insurance requirements. For adventure activities, many operators require signature, initials at key clauses, and emergency contact. For lower-risk rentals, name and signature is often sufficient.
Guest signing flow
Waivers are collected after payment — not during checkout. Once a booking is confirmed, the customer can open the waiver hub and send each guest through the signing flow for the waivers required by the booked activity.
Each guest verifies their email once for that signing session, then signs each required waiver in order. Guests sign directly on their phone — no app download required. Signatures are captured either by drawing on the screen or typing their name.
After signing, the guest sees a confirmation screen. The signed waiver evidence stays attached to the booking in ReservKit for operator review.
Tracking waiver compliance
Booking detail and waiver views show progress by guest and by required waiver template. You can see which guests have signed, which templates are still pending, and where staff need to follow up before arrival.
From the booking detail view, staff can send a reminder waiver link to any guest who hasn't signed yet. This is especially useful when guests arrive without having signed — they can sign on their phone in seconds before the activity begins.
Signed waivers stay with the booking record and can be printed or downloaded as part of the waiver packet. Each signed waiver includes the guest's information, the accepted document text, and signing audit details.