Waivers
Collect legally defensible digital liability waivers from every guest — signed on their phone after booking, no paper or clipboards required.
Creating waiver templates
Go to Settings → Waivers and click "New template." Give the template a name (e.g., "Standard Water Sports Liability Waiver") and paste or type the full waiver text. You can use your existing waiver language or have an attorney draft one specific to your activities.
Once a template is saved, you can attach it to one or more activities from the activity's Waivers tab. A single booking can require multiple waivers if you have different liability requirements per activity type.
Templates support rich text formatting — bold text, numbered lists, and section headers — so your waiver language displays clearly to guests on any device.
Configuring required signer fields
Each waiver template lets you toggle which fields each signer must complete. You can require any combination of:
- Full name
- Phone number
- Date of birth
- Mailing address
- Emergency contact name and phone
- Signature (drawn or typed)
- Initials (for inline acknowledgment checkpoints)
Configure the fields to match your insurance requirements. For adventure activities, many operators require signature, initials at key clauses, and emergency contact. For lower-risk rentals, name and signature is often sufficient.
Guest signing flow
Waivers are collected after payment — not during checkout. Once a booking is confirmed, the customer receives a booking confirmation email with individual signing links for each guest in their party.
Each guest in the party gets their own unique waiver link. Guests sign directly on their phone — no app download required. The signing page is mobile-optimized and works in any browser. Signatures are captured either by drawing on the screen or typing their name.
After signing, the guest sees a confirmation screen and receives an email copy of their signed waiver. The signed waiver is also attached to the booking in ReservKit for your records.
Tracking waiver compliance
The Waivers page shows a compliance overview for all upcoming bookings. You can see at a glance which guests in each booking have signed and which are still pending. Bookings with unsigned waivers are flagged so staff can follow up before arrival.
From the booking detail view, staff can send a reminder waiver link to any guest who hasn't signed yet. This is especially useful when guests arrive without having signed — they can sign on their phone in seconds before the activity begins.
Signed waivers are stored indefinitely and can be downloaded as PDF at any time. To download, open the booking and click "Download waivers." Each signed waiver includes the guest's information, the signed document text, and the date/time of signing.